Shipping Policy

Shipping

Live arrival guarantee only applies to UPS and FedEx Overnight.
Buyer pays actual shipping cost, what it costs us it cost you. We do not charge box fees or other hidden fees for shipping.
For overnight shipments our main shipping days are Mon, Tues, Wed. We do not ship overnight on Thurs or Fri.
If a delivery is late due to the carrier or act of God ( i.e. weather, wreck, and so on), we will not honor the live arrival guarantee. Claims must be made to the carrier by the customer and we will provide you with any support you need for your claim.
Credit for DOAs will be issued in the form of credit towards future fish purchases and valid for one year from purchase date. Credit is issued for DOA fish only, not shipping.
DOA claim must be submitted within 2 hours of the fish being delivered with photos.